Office of the Vice President for Administration and Finance

UPS – FAQs Menu

UPS-FAQ’s

Address Book, Billing, General Information, Hazardous Materials, International Shipping, Pick Up Service, Rates, Return Service, Shipping, Supplies, Tracking Shipments and Contacts

General Information

Q. What is ICVS?

An Internet-based, customized UPS shipping system

Q. How do I request an ICVS account?

  • For the “Company Id” please enter: WVU. Click on “ID Request” and complete the ID Request form. If you already have an existing ICVS and/or UPS account, please include that information in the “Special Instructions” field.
  • When you have completed the form submit by clicking on the “Continue” button. Your request will then be submitted for approval. Once your request has been approved, you will receive an email with your login and account information.

Q. What if I do not have a procurement card?

Contact the WVU-ICVS Administrator, Shaun Moyers, 304.293.5712 email:shaun.moyers@mail.wvu.edu

Q. Where can I find the charges for my shipments?

The receipts generated by ICVS are estimated until actual delivery. The final detailed invoice/receipt is sent weekly via e-mail in pdf format.

Q. How do I reset my password in ICVS?

On the Log-in screen, select “Lost Password” or contact the WVU-ICVS Administrator, Shaun Moyers, 304.293.5712 email:shaun.moyers@mail.wvu.edu

Q. How do I use ICVS if I have more than one procurement card?

To properly bill each P-Card, each must have its own ICVS account with login information. Separate accounts can be set up for each P-Card. Contact the WVU-ICVS Administrator, Shaun Moyers, 304.293.5712 email: shaun.moyers@mail.wvu.edu

Q. What do I do if I am issued a new procurement card or there is a change to my procurement card?

Contact the WVU-ICVS Administrator, Shaun Moyers, 304.293.5712 email: shaun.moyers@mail.wvu.edu

Q. How do I find my UPS 6-digit Account Number?

It is provided to you upon creation of your account. It is on the ICVS “Ship” tab screen, in the “Ship From” filed. Contact the WVU-ICVS Administrator, Shaun Moyers, 304.293.5712 email: shaun.moyers@mail.wvu.edu

Q. When do I use my UPS 6-digit Account Number?

When accessing UPS Tracking or Supplies, or to arrange an emergency pickup. Use the links on the “Main” tab in ICVS. You will also use this number when you receive UPS shipments COD from a third party.

Q. What if I already have a UPS account?

Contact the WVU-ICVS Administrator, Shaun Moyers, 304.293.5712, email: shaun.moyers@mail.wvu.edu

Q. What if I need an account with multiple users attached to it?

Contact the WVU-ICVS Administrator, Shaun Moyers, 304.293.5712, email: shaun.moyers@mail.wvu.edu

Q. If I have an account, and multiple people have access, will they be able to see the procurement card information?

No. None of the procurement card information is housed in ICVS.

Q. What kind of address can we use?

A physical street address is required (PO Box, APO, and FPO are not valid physical addresses).